Privacy Policy

1. Who we are

BOSCA Ltd is an architecture and interior design studio based in the United Kingdom & Ireland.

Company name: BOSCA Ltd
Email: studio@boscadesign.co.uk
Registered address: 2 Market Place, Carrickfergus, BT38 7AW
Company number: NI736824

For the purposes of data protection law, BOSCA Ltd is the “controller” of the personal information we collect and use.

2. What information we collect

We may collect and use the following types of personal information:

• Contact details
  This may include your name, email address, telephone number, company name, job title and postal address.

• Project and enquiry information
  This may include information you provide when enquiring about our services, discussing a project, requesting a proposal, or working with us.

• Client, supplier and consultant information
  This may include contact details, correspondence, payment information, project records, meeting notes and information needed to manage our professional relationship with you.

• Website and technical information
  This may include your IP address, browser type, device information, pages visited, how long you spend on our website and how you interact with it.

• Marketing preferences
  This may include whether you have opted in to receive updates from us or expressed an interest in our work.

3. How we collect your information

We may collect personal information when you:

• fill in a form on our website

• contact us by email, phone, social media or post

• request a proposal or quotation

• become a client, supplier, consultant or collaborator

• attend a meeting, event or site visit with us

• interact with our website or online content

• provide information to us during a project

We may also receive information from third parties where relevant to a project, such as clients, contractors, consultants, landlords, agents, planning authorities or other professional advisors.

4. How we use your information

We use personal information to:

• respond to enquiries

• provide architecture and interior design services

• prepare proposals, fee quotes and project documents

• manage client, supplier and consultant relationships

• arrange meetings, site visits and project communications

• issue invoices and manage payments

• comply with legal, accounting and regulatory obligations

• keep project records

• improve our website and services

• share relevant updates about our studio, where appropriate

We only use your personal information where we have a lawful basis to do so.

5. Our lawful basis for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract
  Where we need to use your information to provide services to you, respond to a request before entering into a contract, or manage our working relationship.

• Legitimate interests
  Where it is necessary for the running of our business, such as responding to enquiries, managing projects, keeping business records, improving our services or maintaining professional relationships.

• Legal obligation
  Where we need to comply with laws, regulations, tax, accounting or other legal requirements.

• Consent
  Where you have given us clear consent, for example to receive certain marketing communications or to allow non essential cookies. The ICO states that non essential cookies usually require clear consent, while essential cookies may be used where they are needed to provide the website service requested by the user.

6. Who we share your information with

We may share personal information where necessary with:

• clients, contractors, consultants and project team members

• suppliers and manufacturers

• professional advisors, such as accountants, solicitors or insurers

• IT, website, email, cloud storage and business software providers

• payment, banking and accounting providers

• local authorities, Building Control, planning consultants or regulatory bodies where relevant

• other third parties where required by law or where necessary for a project

We only share information where there is a valid reason to do so.

7. How long we keep your information

We keep personal information only for as long as necessary.

This will depend on the type of information and why we collected it. For example, we may keep:

• enquiry information for a reasonable period after the enquiry

• client and project records for as long as needed for contractual, legal, insurance or professional record keeping purposes

• financial and accounting records for the period required by law

• marketing preferences until you unsubscribe or ask us to remove them

When information is no longer needed, we will delete it securely or anonymise it.

8. Cookies and analytics

Our website may use cookies or similar technologies to make the site work properly, improve performance, understand how visitors use the website and support basic website analytics.

Essential cookies are used where necessary for the website to function.

Non essential cookies, such as analytics or marketing cookies, should only be used where you have given consent. You can usually manage cookies through our cookie banner, website settings or your browser settings.

9. International transfers

Some of the systems we use may store or process information outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information in line with data protection law.

This may apply to cloud based services such as email, website hosting, file storage, accounting software or project management tools.

10. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using appropriate business systems, access controls, password protection and secure storage where relevant.

11. Your rights

Under data protection law, you have rights in relation to your personal information. These may include the right to:

• access the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete your information

• object to certain types of processing

• ask us to restrict how we use your information

• ask for your information to be transferred

• withdraw consent where we rely on consent

The ICO advises that privacy notices should tell people about their information rights and how they can complain if they have concerns.

To exercise your rights, please contact us at GDPR@boscadesign.co.uk.

12. Complaints

Please contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: ico.org.uk

13. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.